Terms and Conditions

Guarantees and Returns

If you consider an item to be faulty or damaged in transit claims can only be made within 7 days of receiving the goods. Please contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to discuss return, replacement or refund.

All returns must be arranged and preauthorised, and in original packaging. Then upon inspection a refund, credit or exchange will be given for the value of the item only, via your original method of payment.

Delivery Costs are non-refundable.

We do not accept returns because you have changed your mind or if the item has been misused, tampered with or repaired.

Although we have taken great care with the descriptions of the products, dimensions and colour reproduction some variation may occur.

Incorrectly Addressed Items

Please take care that your order is correctly addressed. If items are incorrectly addressed and returned to Indigo House you will be charged additional postage and an administration fee of $10.00

Delivery Costs

All deliveries are sent via Australia Post and will vary depending on weight and dimension.

Collect in Store

We will send you an email confirming your order is ready in store for collection. Please present this email with your order number on it for collection.

Out of Stocks

Every effort is made to ensure items are in stock. If they are out of stock we will notify you of an estimated delivery date. If this is not acceptable we will give you the opportunity to change your mind or with draw the order.

Privacy

Indigo House respects your privacy, we use PayPal payment which automatically encrypts your confidential information in transit from your computer to ours.

We recognise your right to protection of all your personal information provided to us including name, address, telephone number, and email address. Information provided to us will be used to process your order and ensure customer satisfaction. We will only release information to third parties such as courier companies to fulfil your order.

Disclaimer

All prices are displayed in AUD$ and are inclusive of GST. Prices are subject to change and we reserve the right to change prices without notice.